We are completely confident in the manufacturing assembly of our StopWatt system. If our hardware does not satisfy the power monitoring expectations of your household, we provide an organized product return procedure.
Purchasers have exactly 60 days from the delivery date to submit a refund claim. To be eligible for reimbursement, the device must be in excellent operational state and kept within its original box packaging.
To request an approved return authorization, please contact our support department using these options:
Our staff will provide a unique Return Merchandise Authorization (RMA) reference number along with specific shipping directions. Parcels sent back to our facility without a verified RMA assignment cannot be processed by our logistics crew.
Once our verification department reviews the returned hardware, we will send an approval confirmation. Confirmed refunds are issued back to your original payment card. Please notice that credit card companies usually take 5 to 10 business days to reflect the transaction on your balance.
The buyer assumes full responsibility for all shipping expenses needed to mail the device back to our hub. Any basic delivery fees charged during the original transaction are completely non-refundable.
© StopWatt LLC. All Rights Reserved.